ONLINE BANKING
The six main channels used for the delivery of banking services. The channels are:
1. Branch
Banking 2. Mobile Banking 3. ATM Channel of
Banking 4. Mobile Banking or Phone Banking,
Tele-Banking 5. PC Banking, y, Self Service Banking 6. Internet
Banking, Online Banking, E-Banking.
Branch Banking:
A branch of a bank is a place,
office, unit where all banking operations are done under a single roof.
People go to the branch for their banking requirements. This is the most popular
and therefore most important channel of the Bank.
It is a place where customers can
visit personally and can make use of different kinds of services and banking
products in one place. In case of any difficulty, the customers are able to seek to advise of the bank staff, remove their all doubts, get their all clarifications
about banking operations.
Mobile
Banking:
In the era of stiff competition, every
bank wants to reach to maximum number of people to enhance their customer base. In this
process, some of the banks have started Mobile banking services. A mobile van is
equipped with necessary equipment’s and a few staff members are assigned the
duty on such vans.
These vans roam about the local area
in order to provide door-to-door service to their customers. But in such a system
very limited banking services are provided. The main services include receipt
and payment of cash only. Some ancillary services like balance enquiry, cheque
collection are also provided.
ATM
Channel of Banking:
With the advancement of technology At the present time ATMs have been equipped with multitask technology and can
perform the following services:
i) Cash
withdrawal,
ii) Cash
Depositsiii) Balance Enquiry,
iv)
Providing mini statements,
v) Deposit
cheques, and
vi) Fund
Transfers.
Some more
advance ATMs provides services like paying utility bills, Recharging Mobile services,
Cheque Book requests. Etc.
The services
from ATM can be availed only after one applies with the bank a request to issue
him an ATM card. On receiving the request bank issues an ATM Card. This card
carries a Personal Identification Number popularly known as (PIN). This number
is generated by the computers of the bank at random. Only the customer and
nobody else knows this number.
This number
in inscribed on a magnetic strip along with the Account number of the customer
from which the customer would like to transact his banking transactions. This magnetic
strip is in fact data storage device about the particular customer and is a secret one. While using the ATM card with a magnetic strip fixed on its back
works as a tool to access the account to be operated
Mobile
Banking or Phone Banking, Tele-Banking:
and making cash payments or receiving
cash from customers. For cash transactions, one was required to go to the teller
physically and that too within the working hours of the bank. The invention of
the ATM has changed the entire scenario
With the advancement of technology At the present time ATMs have been equipped with multitask technology and can
perform the following services:
i) Cash
withdrawal,
ii) Cash
Depositsiii) Balance Enquiry,
iv)
Providing mini statements,
v) Deposit
cheques, and
vi) Fund
Transfers.
Some more
advance ATMs provides services like paying utility bills, Recharging Mobile services,
Cheque Book requests. Etc.
The services
from ATM can be availed only after one applies with the bank a request to issue
him an ATM card. On receiving the request bank issues an ATM Card. This card
carries a Personal Identification Number popularly known as (PIN). This number
is generated by the computers of the bank at random. Only the customer and
nobody else knows this number.
This number
in inscribed on a magnetic strip along with the Account number of the customer
from which the customer would like to transact his banking transactions. This magnetic the strip is in fact data storage devise about the particular customer and is
secret one. While using the ATM card with a magnetic strip fixed on its back
works as a tool to access the account to be operated
Services provided through Phone
banking is limited like:
1. Asking for account balance,
2. Status of
a cheque deposited for collection,
3. Request
for a cheque book or statement of account,
4. Record
stop payments, and
5.
Information on bank products.
Off course
Enquiries relating to banking services are also attended.
In case of
Mobile banking a set of text messages or SMS that can be used. Bank balance, cheque
status, the status of loan applications can be obtained through this system. As
already stated the banks send SMS on mobile to keep their customers informed
about any type of transaction in their accounts.
PC
Banking, y, Self Service Banking:
Internet banking as known today
has gone through many phases of development. In each phase, it was known by
different names. In its initial stage in the early 80s it was known as Home Banking
means the banking transactions that can be done while sitting at home. During the contemporary period it was also known as Self Service banking.
Initially, the customers were able to
perform some routine banking functions at home For availing of home banking
services telephone or cable connections were required and transactions were
performed with the help of a terminal, keyboard, and a monitor (TV or PC).
With the help of this facility, customers were able to access bank services like the inquiry of account balance,
moving funds between accounts, payment of bills, and buy/sell investments or
securities. All this was done by the customers themselves on their own system
while sitting home, office, or work place.
Internet
Banking, Online Banking, E-Banking:
In India now
most of the banks have their own websites for the purpose of offering banking
services on the internet. The Reserve Bank of India has also issued guidelines
for internet banking which all the banks are required to follow. The
multinational and private sector banks have been successful in setting up
internet banking but some Public Sector banks had been lagging behind because
of their inherent difficulties.
Most of the
public sector banks have a very large network of their branches and a good number
of them are located in far-flung remote areas and they face a lack of
connectivity. These banks have a very large base of customers and include
illiterate customers also. Some are still following old dated and traditional types
of application methods and are not flexible for change.
ATM
What Is an Automated Teller Machine (ATM)?
An automated teller machine (ATM) is an electronic banking outlet that
allows customers to complete basic transactions without the aid of a branch
representative or teller. Anyone with a credit card or debit card can access
cash at most ATMs.
ATMs are convenient, allowing consumers to perform quick self-service
transactions such as deposits, cash withdrawals, bill payments, and transfers
between accounts. Fees are commonly charged for cash withdrawals by the bank
where the account is located, by the operator of ATM, or by both. Some or all
of these fees can be avoided by using an ATM operated directly by the bank that
holds the account.
ATMs are known in different parts of the world as automated bank
machines (ABM) or cash machines.
Understanding Automated Teller Machines (ATMs)
The first ATM appeared at a branch of Barclay's Bank in London in 1967,
although there are reports of a cash dispenser in use in Japan in the
mid-1960s. The interbank communications networks that allowed a consumer to use
one bank's card at another bank's ATM came later, in the 1970s.
Within a few years, ATMs had spread around the globe, securing a
presence in every major country. They now can be found even in tiny island
nations such as Kiribati and the Federated States of Micronesia.
Although the design of each ATM is different, they all contain the same
basic parts:
- Card
reader: This
part reads the chip on the front of the card or the magnetic stripe on the
back of the card.
- Keypad: The keypad is used by the
customer to input information, including personal identification number
(PIN), the type of transaction required, and the amount of the
transaction.
- Cash
dispenser:
Bills are dispensed through a slot in the machine, which is connected to a
safe at the bottom of the machine.
- Printer: If required, consumers
can request receipts that are printed here. The receipt records the type
of transaction, the amount, and the account balance.
- Screen: The ATM issues
prompts that guide the consumer through the process of executing the
transaction. Information is also transmitted on the screen, such as
account information and balances.
Full-service machines now often have slots for depositing paper checks.
ADVANTAGES OF ATM
·
Always
Provide Services
The first pros in
the list of advantages of an ATM is that it is always
available to use. We can use it 24/7 whenever we need the cash.
·
Reduce
the workload
Second good point
about the automated teller machine reduces the workload from workers and makes
auto transactions.
·
Fast
Transaction
Best thing about
ATMs are the fastest way of a transaction between account holders and machines. No
need to wait outside the bank or inside the bank.
·
Very
Useful Machine to Traveler
You are the
traveler and out of cash just bring out your debit or credit card and swipe it.
Money is in your hand within a few seconds, it’s all just because of advantages
of credit cards.
·
New
Currency Notes
Use an ATM and
withdraw the fresh and new currency notes. I think new notes are the best gift
for little kids.
·
Privacy
in Transaction
This is the privacy
of your account and privacy from other people. Using an ATM only you know the
actual amount of your bank statement. Because there is nobody inside with you
in the cabin.
·
ATM
is Convenience
In this age of
modern technology, internet banking ATMs are available in all the convenience
places such as Air Ports, Railway Stations, Bus Stops and many more places
like that.
·
ATM
is Time Saving Pros
One of the best
benefits I found in this list of advantages of automated teller
machines are time saving. It saves your time and other people’s time.
·
Low
Transaction Cost Pros
The last advantage
of ATMs I am going to share with you is the low transaction cost. If
you are using the same machine of the bank where you have your bank the account then it will never deduct any extra amount.
DISADVANTAGES OF ATM
·
Not
available in Rural Areas
The first drawback What I found about automated teller machines is that they are not available in rural
areas and not available in the villages.
·
Charges
Fee Cons
If you are using
the machine of the other banks or in another country so it will deduct a little
bit of a high fee for withdrawing money.
·
Capture
ATM Card
This point is done
with me in my real life, when I withdraw money and the machine captured my
debit card and also deducted my money and never received the money. It is the long
story of what happened to me after that.
·
Cash
Withdrawal Limitation
I have now three
cards and all the cards have different limitations of withdrawing the
money.
·
Frauds
and Hacking Cons
Another con of
automated teller machines in the list of disadvantages of ATM. is the frauds
and hacking. You must keep your card number and pin code secret and never tell
anybody. There are a lot of cases on the internet of hackers and frauds using your
card data.
·
Offline
/ System Down
Disadvantages of
ATM are not end there another point is limitations of system buy or system down
and sometimes show the machine is not for use now.
·
Forgot
the PIN
Forgot your PIN of
your card, you can’t use an ATM. Must reset your PIN and then you are able to
use it.
·
Run
out of Cash Cons
In the government
vacations the bank staff is not on duty. Using too many ATMs by the people runs
it out of cash.
·
Risk
of Robbery
Using the automated
teller machine at night time you must be careful. Because there are no police
and other security staff at that time to protect you. Thieves can rob you and
take your money.
EFT
Electronic Funds
Transfer (EFT) is a system of transferring money from one bank account directly
to another without any paper money changing hands. One of the most widely-used
EFT programs are direct deposit, through which payroll is deposited straight into
an employee's bank account. However, EFT refers to any transfer of funds
initiated through an electronic terminal, including credit card, ATM, Fedwire , and point-of-sale (POS) transactions. It is used for both credit transfers, such as payroll
payments, and for debit transfers, such as mortgage payments.
How EFT works
Transactions are processed by the bank through the
Automated Clearing House (ACH) network, the secure transfer a system that connects all U.S. financial institutions. For payments, funds are
transferred electronically from one bank account to the billing company's bank,
usually less than a day after the scheduled payment date.
The ACH Network operates as a batch processing
system. Financial institutions accumulate ACH transactions throughout the day,
which are handled via batch processing later on. According to NACHA, which
creates payment and financial messaging rules and standards, the ACH Network
handles 24 billion EFTs each year, accounting for more than $41 trillion
transferred. The ACH Network is one of the largest and most reliable payment
systems in the world, according to the association.
To complete an EFT, the receiving party must
provide the following information:
·
The name of the
bank receiving funds
·
The type of
account receiving funds (e.g., checking or savings)
·
The bank’s ABA
routing number
·
The recipient’s
account number
The growing popularity of EFT for online bill
payment is paving the way for paperless transactions where checks, stamps,
envelopes and paper bills are obsolete. The benefits of EFT include reduced
administrative costs, increased efficiency, simplified bookkeeping, and greater
security. However, the number of companies who send and receive bills through
the Internet is still relatively small.
Types of EFTs
The most common types of EFTs include:
·
Direct
deposit: Enables businesses
to pay employees. During the employee onboarding process, new employees typically specify the
financial institution to receive the direct deposit payments.
·
Wire
transfers: Used for
non-regular payments, such as the down payment on a house.
·
Automated
Teller Machines (ATMs): Allows
cash withdrawals and deposits, fund transfers, and checking of account balances
at multiple locations, such as branch locations, retail stores, shopping malls
and airports.
·
Debit cards: Allows users to pay for transactions and have
those funds were deducted from the account linked to the card.
·
Pay-by-phone
systems: Allows users to
pay bills or transfer money over the phone.
·
Online banking:
Available via a personal computer, tablet, or smartphone. Using online banking,
users can access accounts to make payments, transfer funds and check balances.
TELE
BANKING
Telebanking is the process of handling bank accounts over the
phone. It is also referred to as telephone
banking. This service is commonly offered by banks, credit unions and credit
card companies. There are often fees associated with using this service.
Telephone
banking is a service provided by a bank or other financial institution, that
enables customers to perform a range of financial transactions over the
telephone, without the need to visit a bank branch or automated teller machine.
Telephone banking times are usually longer than branch opening times, and some
financial institutions offer the service on a 24-hour basis. Most financial
institutions have restrictions on which accounts may be accessed through
telephone banking, as well as a limit on the amount that can be transacted.
Features of Telebanking
v Check account balance .
v Enquire on the status of cheques.
v Transfer funds between accounts
including third party fund transfer.
v Open time deposit accounts .
v Request for cheque book or
statement
wELECTRONIC MONEY TRANSFER
What Is Electronic
Money?
·
Electronic money refers to money that exists in banking computer systems
that may be used to facilitate electronic transactions. Although its value is
backed by fiat currency and may, therefore, be exchanged into a physical,
tangible form, electronic money is primarily used for electronic transactions
due to the sheer convenience of this methodology.
·
Online money transfer is
where the old-fashioned concept of wiring money converges with the modern
technology of electronic funds transfer, or EFT. You probably use EFT all the
time -- it's simply a completely electronic way of transferring money from
one bank account to
another bank account. Data is exchanged; paper money is not. Using debit card at a
store transfers money from your checking account into the store's banking
account. Direct deposit payroll moves money from your employer's bank account
into yours. Both of these transactions are examples of EFT, and so is online
money transfer.
But online money transfer is distinctly different from EFT -- this is not about a way to pay your bills over the Internet. Online money transfer is the modern-day equivalent of wiring money: You can send someone money instantaneously simply by transferring money (or the data that represents that money) from you to another person. Usually involving little more than contact information -- such as cell phone number or e mail address -- for the sending and receiving parties tied to a bank account, online money transfer can be done for a small fee from a secure, Web-based service via any computer with Internet access. There's no need to go to a money wiring office, telegraph station or e
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