Service desk interview questions

                                      Service Desk

1.  How to fix computer slowness?

1. Make sure you have the latest updates for Windows and device drivers. ...

2. Restart your PC and open only the apps you need. ...

3. Use ReadyBoost to help improve performance. ...

4. Make sure the system is managing the page file size. ...

5. Check for low disk space and free up space.

2. How to fix browser-related issues?

1. Check your internet connection
2. Audit your browser extensions
3. Clear out the cache
4. Open up your browser settings
5. Update and reinstall your browser

3. What is DNS?

DNS stands for Domain Name System. It's a database that translates human-readable domain names into machine-readable IP addresses. For example, it translates "www.amazon.com" to "192.0.2.44". 

Advantages of domain name server (DNS)

• Easy to remember:
• Search engine friendly:
• Very fast:
• Easy and flexible:
• High security:

Disadvantages of domain name server (DNS)

• Can be hacked:
• Stops internet:
• Controlled by one organization:

4. What is Active Directory and how does it work?

Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.

Active Directory stores data as objects. An object is a single element, such as a user, group, application, or device such as a printer. Objects are normally defined as either resources, such as printers or computers, or security principals, such as users or groups.

5. How to fix different types of outlook issues?

 

  1. Running Out of Mailbox Space 

  2. Outlook Crashes or Freezes on Opening  

  3. Recovering Deleted Items  

  4. Search Is Not Working  

  5. View Settings.

1.    6  Create a New Outlook Profile. ...
2.    7. Run Outlook in Safe Mode. ...
3.    8. Disable and Remove Faulty or Incompatible Add-Ins. ...
4.    9. Reduce PST File Size. ...
5.   10. Check System Date and Time. ...
6.   11. Rebuild the Search Index. ...
7.   12. Repair the Outlook Data File.

6. What is Office 365 and its installation process?

 Microsoft introduced a software-as-a-service platform known as Office 365, to provide cloud-hosted versions of Office's server software, including Exchange e-mail and SharePoint, on a subscription basis (competing in particular with Google Apps).

• Sign in with the Microsoft account that you used to set up Microsoft 365.
• Select the Sharing tab.
  
• Select Start sharing.
  
• On the Share Office window, choose to either:
• Invite via email: Sends a link in an email message.
• Invite via link: Creates a link that you can copy and give to the person in an email, a text message, or another way.
• When your family member receives the link, they use the link to install Office on their PC.
• On the Office portal page, select Install Office.

1. 7. Difference between distribution list and shared mailbox
2. Distribution lists: A distribution list is a list of email addresses that can be used to send emails to multiple people. When an email is sent to a distribution list, it is automatically shared with all the email addresses in the list. However, members of the distribution list cannot reply to the distribution list's name to send messages to everyone else in the group.
3. Shared mailboxes: A shared mailbox is a mailbox that multiple users can use to read and send email messages. Any member of the shared mailbox may respond to an email sent to the shared address. This is useful for a company that might want to share the load of responding to customer inquiries.
4. Shared inboxes: A shared inbox is a collaborative tool for teams to answer emails jointly.

8. What is a network drive?

A network drive is a type of computer drive or storage device, also known as a mapped drive, that is shared on another computer on the same network like LAN (Local Area Network). 

 Use of network drive:-

users to store and access files from various devices that are connected to the same network.

9. What is the OSI model?

The Open Systems Interconnection model (OSI model) is a conceptual model from the International Organization for Standardization (ISO) that "provides a common basis for the coordination of standards development for the purpose of systems interconnection. In the OSI reference model, the communications between a computing system are split into seven different abstraction layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

10. What is a VPN?

A VPN, or Virtual Private Network, is an encrypted connection between a device and a network. VPNs provide security and anonymity when users connect to web-based services and sites. VPNs encrypt internet traffic and hide a user's IP address. This makes it more difficult for third parties to track a user's online activities and steal data. VPNs also allow users to use public Wi-Fi hotspots safely.

11. What is BIOS?

BIOS stands for Basic Input/Output System. It's a program that runs on a computer's microprocessor to start the computer after it's powered on. BIOS is stored on a small memory chip, also known as firmware, and is located on the motherboard. BIOS is the first software to run after a computer starts. It manages data flow between the computer's operating system and attached devices, such as the keyboard, mouse, and printer. BIOS also provides the necessary information and control for the system to start and function properly.

BIOS is a critical component of a computer system. It acts as a bridge between the hardware components and the operating system. 

12. What is the .ost and .pst file?

.ost and .pst are both Outlook data files that store a local or offline copy of mailbox items. .ost stands for Offline Storage Table and .pst stands for Personal Storage Table.

.ost files are used to interact with the Exchange Server while offline. .pst files are used to store data on your local computer.

13. What is VDI?

Virtual Desktop Infrastructure (VDI) is a desktop virtualization technique that hosts desktop environments on a central server. VDI uses virtual machines (VMs) to provide access to virtual desktops to remote users. The desktop images run within the VMs and are delivered to end clients over a network.

14. How to set up a printer local?

To set up a local printer on Windows, you can:

1. Go to the Start menu and choose Devices and Printers.
2. Select Add A Printer.
3. Select Add a Local Printer.
4. Select Add Device.
5. Wait for it to find nearby printers, then choose the one you want to use.
6. Select Add Device.